Federal ombudsman (i.e. 'Wafaqi Mohtasib') launches new website

[Naveed Yaseen]

Wafaqi Mohtasib (Ombudsman) of Pakistan has launched a new website to improve its outreach and provide a user-friendly online interface for the public.

According to a press release, the new website (http://www.mohtasib.gov.pk) is packed with interactive and exciting new features, including the facility to file a complaint online, get detailed information on how to file a complaint in writing, as well as how the Ombudsman can help and subjects that are outside his jurisdiction.

Visitors to the website would be offered concise and complete guidance on how the Ombudsman can help redress grievances against federal agencies. The availability of the innovative feature of online complaint filing and its integration with the Ombudsman’s complaints MIS, greatly facilitates the public and will likely further speed up processing time. Complaints can also be filed through email (complaints@mohtasib.gov.pk), by clicking on the link provided for this purpose. A ‘mohtasib.blo—gspot.com, adds further value to the website, providing a free, open platform for discussions, sharing of information and experiences between the public and the Ombudsman.

The website is content-rich, providing information about the Ombudsman’s services and how these can be accessed, in a simple, easy to understand narrative. Moreover, the content on the website has been organised to ensure ease of use. To provide a point-and-click, web browsing experience, attractive icons and simple links have been provided, which assist the user in viewing information easily.

http://www.thenews.com.pk/daily_detail.asp?id=141208