Performance of Citizen Complaint Centre 1339 reviewed

[Lahore_Real_Estate]

KARACHI: City District Government Karachi Administrator Fazlur Rehman has sought the entire record of complaints received at Citizen Complaint Centre 1339 to ascertain what action has been taken to address them.

The decision has been taken to determine which departments were negligent in responding to the complaints.

According to a written report submitted to the administrator by the complaint center sectional head Syed Atif Rasheed, the centre had received 262,862 complaints and 256,122 of them pertained to the CDGK and its subsidiaries.

It has been claimed in the report that the CDGK and its subsidiaries had ensured 202,000 complaints were resolved. Those that remained unresolved were about policy matters and could not be resolved. However, the subsidiaries concerned have processed such complaints.

According to the report, there were 133,000 complaints related to the Karachi Water and Sewerage Board and 96,000 about town municipal administrations, out of which 66,000 were resolved.

There were 22,500 complaints received relating to the city government, out of which 15,000 were solved, 3,000 were being scrutinised while 2,000 referred to various departments for necessary action.

It is pertinent to mention that the report did not carry complaints pertaining to the CDGK Health Group of Offices despite the fact that a large number of complaints were lodged regarding poor medical services and unavailability of medicines at the Abbasi Shaheed Hospital and Karachi Institute of Heart Diseases.

The report also did not carry details about the CDGK Education Department (devolved portion), city wardens, defunct Karachi Development Authority and the CDGK Local Taxes and Recovery Department. staff report